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YOUR BEST INTERVIEW

Every job applicant waits for a phone call summoning him or her to an interview. In an interview, a candidate for a job meets with the company or recruitment agency that has the job opening. Being called for an interview means that you might be a strong candidate for a job; the interview is when the company learns more about the applicant, to determine whether the applicant may be suitable for the job.


BE PREPARED

One of the most important things to make the best impression at an interview is to be prepared.

  • Learn what you can about the company in advance, by checking their Website, reading any available information, even seeing if there are any articles about them in industry journalism. Don't be afraid to request details on the position you are interviewing for or company literature from your prospective employer.

  • Make sure that you have the correct time and directions to the interview location; and that you have plenty of time to get to the interview ahead of time - allow for time to find a park etc. Being late to an interview, or missing the interview time, makes a poor impression.

  • Think of questions you may be asked, and questions you should ask in the interview.

  • Think about your strengths and weaknesses and be ready to promote yourself when able to; don't oversell yourself, but show the interviewer that you are confident in your own abilities.

  • It's an interview basic to dress well, in a tidy suit, and to make sure that you are fresh and well groomed. First impressions are vital.
  • Bring a copy of your CV, a pen to fill out forms, and, if relevant, samples of your work.

  • Turn your cell phone off - it is an inappropriate interruption.

  • Do not express disapproval of your current or previous employer's. Keep that information to yourself and be careful not to criticise past or present managers.

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PHONE CONTACT

It is important to prepare for a successful phone contact even as you are applying for positions. The last paragraph of every application letter/email header should include contact information in the event that the recruiter needs to contact you with questions or offer an interview. When providing this information, it is important to list the number(s) at which you can be reached, indicating whether or not it is acceptable to be contacted at your current position.

Think about your answering machine/voicemail message. A trend observed by many recruiters is messages that treat incoming callers to snippets of music from the resident's favourite band of the moment or show. You may think that this is an expression of your individuality and coolness; but as a recruiter, one can get mildly annoyed if it goes on too long before they can leave a message. It is important to decide what is right for you while at the same time creating a professional impression.

It is helpful if recruiters can be sure they have called the right number. For privacy and security issues, many people do not list their first names, last names, or telephone numbers on their answering machine/voicemail greetings. We recommend you to leave one of these in the message. But don't change your message if you feel uncomfortable about having this information on your outgoing greeting.

After you mail your applications and while you are waiting for the phone to ring is a good time to create a mini-job log to have near the phone. Our advice is to make a list of the companies at which you have applied and the titles of the positions applied for, so if called you have some idea of which job the person is calling you about. Ideally the interviewer would like to think his or her company is the only employer to which you have applied, to add it makes you look organised.

If the hiring staff leaves a message, return the call as soon as you can. When you return the call, remember the recruiter may have called many other people that day, so give your full first name and last name and indicate to them that you are returning their call regarding the specific position for which you applied. And voicemail can be your friend, say if the message was left for you at 1pm, and you didn't get it until 7pm, again, give your full first name, last name, specific position and your contact information for the next day (but be prepared in case the recruiter is still there and wants to do a phone interview right then).

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THE PHONE INTERVIEW

The phone interview is the second step in the process for many recruiters. During a phone interview, interviewers can check out whether you are as good as you sound on paper, if you are articulate, and if you would be a good person to have join the firm. More importantly, a phone interview is a way to narrow down the pool of candidates to a short list for a more formal face-to-face interview.

When the interviewer gets hold of you they will usually ask if this is a good time to talk, or if they can arrange a time to call you back. If you are good on the phone and quick thinking, you may want to go ahead with the phone interview - it may only be one or two questions or they may want to do a more in depth phone interview with you. If you are in the middle of something, running out the door, or can't remember what the job is, it may be best to suggest an alternate time, but express interest first and be clear about the time you have, and suggest a time to connect later.

When you are talking, make sure that your phone battery is not about to run out. It may help to have your notes and CV in front of you, and to have a pen in your hand to take notes. If it is a conference call with others involved you will want to write down each person's name/role down so that you can refer to it later.

It is important that you are clear about whether or not you can hear the interviewer clearly. Don't say, "Can you speak up", do say, "I'm having trouble hearing you, can you hear me clearly?" The latter is less confrontational and clarifies the connection between you is bad or if the problem is on the recruiter's end.

As with any interview, be prepared to ask questions at the end. You want to have the recruiter(s) hang up with a good impression of your interest in the company.

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AFTER A PHONE INTERVIEW

Immediately after the call, write a short thank-you note. For a phone interview it would be something like "thank you for spending time with me on the phone today about the xxx position. I enjoyed the conversation and have a better understanding of the job. I would be interested in an on-site interview, and would welcome the opportunity to further discuss the role."

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FACE TO FACE INTERVIEWS

Dressing for interviews and jobs

Know what you are going to wear ahead of time. Even though many work environments are more casual nowadays, suits and tailored clothes are still the professional standard for job interviews. Here are some advanced tips for you:

  • Ask your recruitment agency about the company's culture, this will give you an idea of how much individual expression would be accepted in your appearance at an interview.

  • If you work in a casual environment, but you have an interview for a job over your lunch break or during the day, to keep discreet, keep your jacket and accessories in a bag and wear your suit pants or skirt and your shirt. If your workmates ask, you can say that you have "an appointment" without saying what that appointment is.

  • International applicants visiting New Zealand and planning job interviews during their visit should bring a suit or business separates. New Zealand's standards of business dress are similar to European standards.

  • One or two good suits will carry you through a full round of interviews. What is important is that they are suits for the person you are today. Make sure that your suit fits your body and your personal style - conservative or adventurous, fashionable or classic. See dress for success for some more tips about dressing for interviews and jobs.

  • Wear something you are comfortable in - no tugging or readjusting when you sit. Try it out by sitting in different types of chairs for example. Check for seam rips, runs in stockings and missing buttons. Look great and your confidence will shine through.

  • Think about selling your skills not your wardrobe. Good luck! And don't forget to smile! That is the best accessory - looking like you are happy to be there.

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MAKING A GOOD IMPRESSION

You may have the education, experience and appearance right, and these things are important, but not all it takes to make a good impression.

Remember to thank the person for making time to meet with you, and address them by using their name. Be confident with your speech, and make sure you are impeccably groomed, your hair, collar tie/scarf and other accessories should be a reflection of the high-quality person that you are. Your shoes should be polished and look like new, even if they are not. Your socks/stockings should blend with your outfit not detract from it.

Other things to be aware of when making that first impression include:

  • Watch your language. It is easy to get lazy with your language and word usage. Don't use sloppy words or make grammatical mistakes e.g. use "yes" rather than "yeah". Always be sure to choose your words carefully.

  • Never use profanity, even if you feel comfortable and at ease with the person or group of people you are with, it is inappropriate, may be uncomfortable for some, and may make you look less intelligent.

  • Ask questions and listen to what others have to say. Listening is as important as speaking when you are communicating.

  • When in a business setting, watch the giggling. Some people use laughter to fill silent gaps or if they are nervous, it is unprofessional and distracting.

  • Do not repeatedly clear your throat this can be annoying to the people with whom you are conversing. If you must, try to swallow instead, you seem as though you are simply pausing during the conversation, which can come off as giving thought to what you are saying, and gets the attention of the other person in a positive way.

  • Never chew gum, there is no place for it in the work place, breath mints are a better alternative for those who are worried about their breath.

Although this information may seem like common sense, it is important to daily success. Positive first impressions and the social skills you exhibit in the business arena are necessary to your daily and long term achievements.

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DURING THE INTERVIEW

Successful interviewing will be essential in order for you to lock in a job offer. During the interview, you will be meeting with the company's human resource staff, and possibly with the other company staffers, and/or the hiring manager. The interview is the company's opportunity to learn about you, and your opportunity to market yourself. These guidelines will help you present yourself well in an interview:

  • Be courteous to the receptionist - this is the very first impression and often comments about your meet and greet with this person will be passed on.

  • Greet the person by shaking their hand, and thank them for making time to meet with you. Know the interviewer's name and use it during the interview.

  • Be prepared to answer questions about your work experience and CV. Take the time to review some standard interview questions; this may help reduce some of the stress you may experience with interviews.

  • During the interview try to remain as calm as possible. Ask for clarification if you are not sure what is being asked and remember it is perfectly acceptable to take a moment or two to frame your responses so you can be sure to fully answer the question. Try to be enthusiastic and confident.

  • Don't discuss salary or benefits unless the interviewer asks directly. Interviewers may ask what your current salary is, or what your salary range would be. It is helpful to justify your salary requests by noting what you received previously, or what people in similar positions are receiving.

  • Do not condemn your previous or current employer. Keep that information to yourself and don't criticise past managers - this will give a bad impression.

  • As the interview comes to a close, one of the final questions you may be asked is "What can I answer for you?" Remember, you aren't simply trying to get the job - you are also interviewing the employer to assess whether this company and the position are a good fit for you, so have some questions of your own ready to ask. Here are some examples of questions you can ask.

  • At the end of the interview, ask for business cards from interviewers, and keep them in your job search folder at home.

  • At the end of the interview, again thank them for taking the time to meet with you, and shake their hand. Indicate your interest in the job and invite them to contact you with progress on the role.

Following a first interview, you may be called in for a second, or even a third interview. In these later interviews, you may be meeting with company managers, or even department heads or CEOs.

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AFTER THE INTERVIEW

After the interview, write a thank you note to your main interviewers. Especially confident candidates often neglect this, but it shows that you can follow up and that you are aware of details. The thank you note is also a good time to state again why you feel you are a good fit with a company, and ways they can use your skills.

You probably want to know how well you did, and to talk over the possibilities that have come up. This is the ideal time to touch base with your recruiter. When a recruiter sets you up on a job interview, he or she will ask you to call for a follow-up after the interview. This is your opportunity to say what you thought of the company and the role, and whether it is something you want to pursue or not. To add, the recruiter usually has valuable feedback from the interviewing company about you.

Another important step to take after an interview is to have your referee information ready. If you are called for a second interview that means that a company is seriously considering you, and that they will also want to contact your referees. Your referees are two or more people who provide your professional references. We recommend that you have at least two references, in case one or more is overseas, on holiday, or otherwise difficult to contact during your search.

Once your job search comes to its conclusion with a new position, keep your information folder. You will find that keeping records of potential job contacts, and of cover letters and CVs that worked, will help you in your future job search. It will also allow you to send your colleagues to an especially helpful recruiting agency, or to an expanding company that wasn't right for you, but may be for your friend.

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QUESTIONS YOU MAY BE ASKED

Work History:

  • Name of company, position title and description, dates of employment.
  • What were your starting and final levels of remuneration?
  • What were your responsibilities?
  • What major challenges and problems did you face? And how did you handle them?
  • Which was the most/least rewarding?
  • What was the biggest accomplishment/failure in this position?
  • Why are you leaving?

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About You:

  • Describe a typical work week.
  • How many hours do you normally work?
  • How would you describe the pace at which you work?
  • How do you handle stress or pressure?
  • What motivates you?
  • What do you find the most difficult decisions to make?
  • What are your strengths/weaknesses?
  • If the people who know you were asked why you should be hired, what would they say?
  • How would your manager describe you?
  • Do you prefer to work independently or on a team?
  • Give some examples of your team work.
  • What type of work environment do you prefer?
  • Describe a difficult work situation/project and how you overcame it.

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About the New Job and Company:

  • What interests you about this job?
  • What experience and/or attributes do you have that would suit this job?
  • What do you know about the company?
  • Why do you want to work for this company?
  • What challenges are you looking for?
  • How can you contribute to this job and company?
  • Is there anything that you would like to know about the job and/or company?

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About the Future:

  • What role do you want to be in, in say five years time?
  • What are your future goals? And how do you intend to achieve them?
  • What are your salary expectations?

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You may also be asked behavioural based interview questions that are based on the principle that a candidates past performance is the best interpreter of future performance. Be prepared for these by taking the time to compile a list of responses to such questions and examples of work and/or team experiences where you have effectively used the skills you have acquired. Also, list your skills, strengths and weaknesses.

QUESTIONS TO ASK

As an interview draws to a close, one of the final questions you may be asked is "Do you have any questions?" It is a good idea to have some questions of your own ready to ask.

  • How would you describe a typical work day/week in this job?
  • Is this a new job? If not, then ask what did the previous employee go on to do?
  • Who does this job report to? Can I meet him/her if I am offered the job?
  • How many people work in the office/company?
  • Is there opportunity for growth and advancement?
  • What do you like about working here?
  • Would you like to see a list of my references?
  • If I do get the job, how soon would you like me to commence work?
  • When can I expect to hear from you regarding this job?
  • Are there any other questions I can answer for you?

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QUESTIONS NOT TO ASK

  • What does the company do (you should have done your research on this prior to the interview!).
  • If I get the job, when can I take a holiday? (It is best to wait until you get the job offer before mentioning holiday/prior commitments).
  • Did I get the job - try not to be impatient, as the recruiter/company will let you know.

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